How do I attend an event?

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and turn off ad-blockers as these may interfere with the broadcast.

How do I register?

Applications for this event have now closed. If you wish to register, please contact FT Live Customer Services at ftlive@ft.com or on +44 (0) 207 775 6653. .

How do I login?

To login you should use the same email address that you used to register for the event. When you navigate to the agenda page you will be prompted to login. You can either input your email address and follow a verification process or you can use your pass number. Your pass number can be found in the confirmation email you received when you first registered for the event.

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected

How do I join a session?

Once logged in, you should navigate to the agenda page to view the scheduled sessions. To join a session click the 'Join Broadcast' button located within the relevant agenda item. Some events may have a 'Live Broadcast' button located in the navigation bar at the top of the page, this will automatically you connect you to the session currently being broadcast.

Why can not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team

Why am I not able to see or hear the broadcast?

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

I can access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and for ad-blockers to be switched off. For more information on how to manage these settings please click here

My device is connected properly, but I still can not hear anything

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

Can I upgrade or cancel my pass? 

What is the cancellation policy?

If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.

How can I transfer or upgrade my pass?

If you would like to transfer your pass to another person or upgrade your pass, please contact the FT Live Customer Services Team.

Are there discounted passes available?

Early bird passes are available on some events, please check the registration page for more details. If you are booking as part of a group of six or more, please contact our FT Live Customer Services Team.

Where can I find out more about the event?

How can I select my favourite talks?

On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Registered Sessions’ list, found at the top right of the agenda page.

Where can I find out more about the event?

How can I select my favourite talks?

On the agenda page, you can click the star icon on the left of each talk, to add that talk to your shortlist. Your selected sessions will be added to the ‘My Registered Sessions’ list, found at the top right of the agenda page.

Can I access sessions on-demand?

Can I watch a session later on-demand?

The Event will have a networking community where you can connect with like-minded professionals and arrange virtual meetings with attendees ahead of the event. You will need to be a professional pass holder to access this community hub. The community will be live two weeks prior to the event.

Can I network with other audience members?

Is there a networking community?

The Event will have a networking community where you can connect with like-minded professionals and arrange virtual meetings with attendees ahead of the event. You will need to be a professional pass holder to access this community hub. The community will be live two weeks prior to the event.

FT Live Customer Service Team

If you are experiencing technical difficulties please contact our team for more information:  

ftlive@ft.com | +44 (0) 207 775 6653

Our customer service team is currently available from 9am - 5pm BST, Monday - Friday.

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